Refund policy

NOTE: Always make sure to record a video of opening the flyer after you receive your order

In case of any problem, it needs to be reported to us within 2 days of the delivery.

Return or Exchange can be reported to us in the following Cases:

You have received a Broken or Damaged bottle (a mild leakage will not be acceptable as the products are sent through third-party courier companies and it may happen during transportation).

You have received Double orders.
You have received the Wrong product or the Wrong quantity.

Requirements to initiate a return or exchange:

Reach out to us at contact@loveyourskin.pk or on WhatsApp at +923265597597
Share the recorded video and clear pictures. (In case of duplicate/double orders provide pictures of both the orders)
Make sure a clear picture of the address label is included. (In case of duplicate/double orders provide pictures of both the orders)

Disqualification for Return or exchange:

If the case is reported after 2 days of the delivery date.
Pictures and/or videos are not clear enough.
In case of a Duplicate or Wrong product, the parcel is not intact i-e the packing or bubble wrap is removed or the product is used.
The address label is missing.
The required information is not complete.

How it works:

This process may take up to 10-15 working days. All the gathered information is forwarded to concerned departments i-e courier partner, production department, and dispatching team. After the investigation is completed, you will get compensation as per the requirement.

For further information you may contact us through email or whatsapp,
Email: Contact@loveyourskin.pk
Number: +92 3265597597